We're driving toward the ultimate victory : a world without the fear of cancer.
Primary location is WEST ALGERIA!
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
The Software FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines.
Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.
Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls.
Be able to assess urgency of customer request and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures
Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.
Required Skills and Knowledge
Associates degree and 2 5 years of related experience
Advanced knowledge of Desktop computer hardware and operating systems.
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Sound knowledge of and professional experience with Network analysis test equipment.
Basic knowledge of server hardware and operating systems.
Capable of performing Maintenance Release upgrades with assistance or supervision.
Familiar with business tools such as : E-mail, Microsoft Word, Excel, and PowerPoint.
Free of national Service
We're unleashing the power of technology and human ingenuity to achieve new victories in the fight against cancer. Join us and have a global impact.