Customer Support Manager
Airwave
Algiers, Algeria
منذ 2 يوم

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing coordination, escalation and overall post installation project and business support for Managed Infrastructure Service and Managed Device Service.

The CSM is the customer’s single point of contact for interfacing and issue resolution after customer acceptance. The CSM works closely with the customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC), Field Service Technicians and 3rd party contractors.

The CSM facilitates problem resolutions and coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue resolution.

Job Description

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing coordination, escalation and overall post installation project and business support for Managed Infrastructure Service and Managed Device Service.

The CSM is the customer’s single point of contact for interfacing and issue resolution after customer acceptance. The CSM works closely with the customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC), Field Service Technicians and 3rd party contractors.

The CSM facilitates problem resolutions and coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue resolution.

Basic Requirements

Manager of Customer Support Management (CSM) Teams which provide proactive ongoing coordination, escalation and overall post installation project and business support for Managed Infrastructure Service and Managed Device Service.

The CSM is the customer’s single point of contact for interfacing and issue resolution after customer acceptance. The CSM works closely with the customer, System Support Center (SSC), Dispatch Operations, Network Operations Center (NOC), Field Service Technicians and 3rd party contractors.

The CSM facilitates problem resolutions and coordinates the day-to-day management of ad hoc problems and issues. Customer support and issue resolution.

Experienced

Referral Payment Plan

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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