Provides appropriate and accurate information and analyses for effective decision-making in marketing and sales activities
Updates, creates and maintains data; ensures that reporting needs are met
Provides ongoing technical support and general training to system users
Ensures efficient integration of supporting systems, tools and enhancements
Provides timely data to internal customers
Coordinates, implements and communicates enhancements to the CRM tool
Plan future development of CRM and sales analysis systems
Provides first-line system user support
Provides daily support to the users, by phone or email
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.
High School Diploma
Minimum 2 years of related industry experience
Good knowledge in database creation and management
Advanced MS Office User
Fluency in English, both written and verbal
Degree in Business, Marketing or Information Technology area
Experience in CRM functional administration tasks
Analysis and Reporting preparation
Previous experience in pharmaceutical industry
Takes a proactive approach to researching breakdowns in service, process or information flow; resolves issues appropriately and establishes preventative measures
Promotes teamwork and a service-oriented approach in all activities
Learns quickly and supports others in adapting to change
Applies and ensures attention to detail in all matters
Demonstrates analytical skills to solve day-to-day problems
Applies a methodical approach to completing all tasks
Demonstrates solid written and oral communication skills
Applies a consistent approach to planning and organising tasks
Demonstrates Amgen Values
Clearly presents information (spoken or written); communicates at various organisation levels
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win.
Together, we live the Amgen values as we continue advancing science to serve patients.