Service Delivery Expert
Novartis Pharmaceuticals
Alger, DZ
منذ 2 يوم
source : DirectEmployers Association

298291BR Job ID : 298291BR Job Description : Purpuse Position-Support the planning, design, development and delivery of system solutions for a specific business or technology area.

Capture new IT demand and ensure IT services provided to business are being delivered to requirements and that business user expectations and satisfaction levels are met.

Majour AccountabilitiesAct as a point of contact for the business-specific business capability, for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met.

  • Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions;
  • handle and resolve customer feedback. -Design, develop and / or deliver solutions that meet business requirements.Key Performances Indicator (s)-Completeness and accuracy of business demand capture -Project / solution delivery execution (quality, time, cost) -Process efficiency -IT service risks recorded / managed -Customer Satisfaction -Service / solution quality : timely and accurate reporting (i.

    e. Service performance and CSAT analyze) -Adherence to solution architecture and architecture roadmaps -Adherence to SLAs Position Title : Service Delivery Expert Minimum requirements : Applied Business Insights Digital & Technology Savvy Organizational Savvy Project Excellence Continuous Learning (Dyn.

    Knowledge Development) Interpersonal Savvy Being resilient Job Type : Full Time Country : Algeria Work Location : Alger Functional Area : Information Technology Division : NBS Business Unit : IT NBS Employment Type : Regular Company / Legal Entity : SDZ DZA Shift Work : No

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