Start Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better.
We love what we do, and we give it all we’ve got on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying.
It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Main Tasks Provide Spa / Salon Services
Monitor and stick to time schedule to stay on schedule throughout the day.
Escort guests to and from treatment rooms.
Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
Provide massage services (Swedish massage, Balinese massage, Reflexology, Aromatherapy, Hot Stone Massage, Thai Massage .
Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy.
Offer guests amenities such as water, juice, or heated neck pillows.
Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
Keep current with techniques and modalities related to field of work.
Maintain current skills and licensure in service area as per regional requirements.
Arrange workstation, treatment room, and / or drapes to promote guest comfort and safety.
Check computer or reservation center for updates and changes to schedule regularly throughout the day.
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor / manager.
Maintain and develop client base.
Maintain guest history files on all existing guests and create files for new guests.
Review all upcoming appointments and treatments. Demonstrate knowledge of current trends in spa industry.
Maintain basic Spa knowledge of the following : Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
Maintain knowledge of retail brands, services and special promotions available in the Spa.
Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
Promote and sell spa / salon services including retail offerings related to the Spa.
Maintain Spa / Salon Environment
Set up workstation and / or treatment room with necessary products, equipment, and supplies.
Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
Maintain cleanliness of workstation and / or treatment room throughout shift.
Secure supplies and equipment at the end of each shift. Dispose of trash and dirty linens in the proper area.
Evaluate equipment to assess proper functioning and report deficiencies.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.
g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand their tasks.
Escort all guests to changing rooms, relaxation, or next appointment.
Safety and Security
Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Practice universal health care protocol while dealing with guests and co-workers.
Policies and Procedures Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors. Working with Others
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.